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Frequently Asked Questions - SWOP services

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Questions about SWOP and our services.

Yes you can.


There’s no requirement to go to ground floor reception if you’re visiting SWOP.


There will be a phone/intercom system provided outside the main entrance to the 414 Elizabeth Street premises with the SWOP number clearly marked.


When you call the number, the SWOP receptionist will answer and buzz you up to the SWOP office on the 4th floor.


You just head directly into the building, straight down the hall, past the ground floor reception area and go to the right and into the lift. Press the number 4 for the fourth floor. The number 4 will light up in the lift when you press it, as the SWOP receptionist will have activated it when you rang.


If for some reason the fourth floor button does not light, or you forget to call us from the main entrance intercom, there will be another phone/intercom system and sign/directory just outside the lift where you can also call directly to the SWOP office.


Alternatively, if you prefer you can just call SWOP on your mobile when you arrive at 414 Elizabeth Street and we will activate the lift for you.



When you exit the lift on the fourth floor, turn left and walk straight ahead. The door to the SWOP office will be directly in front of you and will be clearly marked.


SWOP won’t be sharing offices or work spaces with ACON. SWOP’s offices are actually on a different floor of the building from ACON. The situation will be the same as that applying in hundreds of city buildings where a number of different companies and organisations occupy leased space.

The new building has a wheelchair accessible lift and all door ways have been built to accommodate wheelchairs.  There are no steps to enter into the building or on the route to the lifts. Additionally, there is a dedicated wheelchair accessible toilet on the fourth floor where SWOP is located.

All visitors to organisations located in the 414 Elizabeth Street premises will enter through the same front door but - as is standard practice in hundreds of other multi-tenancy buildings in Sydney - there’ll be no need to check in with anyone other than SWOP in order to access SWOP premises in the building.

As well as the info on this website, SWOP has an information line (SWOPConnect) via phone or email that is open Monday / Tuesday / Thursday / Friday from 10am to 6pm, and Wednesday 2pm to 6pm.

Phone: (02) 9206 2166
Free Call: 1800 622 902 (within NSW)

If you work in the Newcastle or Wollongong areas, there are also SWOP outreach workers based at the local ACON office.

SWOP Outreach Officer, ACON Hunter
Phone: (02) 4927 6808
Mobile: 0407 900 341
Available: Wednesday / Thursday / Friday

SWOP Outreach Officer, ACON Illawarra
Phone: (02) 4226 1163
Mobile: 0417 694 149
Available: Wednesday / Thursday

Your local sexual health clinic can also help with information and support. They can also provide outreach services—sometimes partnered with SWOP staff. SWOP works with and helps regional health services provide support to sex workers outside Sydney.

Local Sexual Health Services
Contact NSW Sexual Health Infoline on free call: 1800 451 624

No. It is important that SWOP remains independent, so SWOP workers cannot recommend one business over another. But sex workers are welcome to check the notice board in our offices for advertisements placed by owners of sex services premises.

You can also check adult classified advertisements in the local and regional newspapers, as well as the internet. You can also try cold calling businesses.

No, unfortunately SWOP can not provide this information. But we do have a notice board and other display areas where people leave business cards and notices. Some services also place advertisements in The Professional.

These businesses should be willing to take sex workers as clients—and will hopefully be sex worker friendly—because they are advertising at SWOP. SWOP doesn’t endorse or check any of these services.

Another option is to ask other sex workers about their experience with services they have used.

Remember: when contacting other services like accountants and financial planners, it is worth checking they belong to a professional body.